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Foundations of Quality Management

Course Name Foundations of Quality Management
Quality Management Program Series

To inquire more about our courses, you may call our Program Sales Officers at 830.20.50 or email us at

Price: Php 11,800

The course is an introduction to the practice of quality management.  It provides an overview of how quality is organized and managed in organizations.  It looks at quality management both as an organizational function and as a profession.


After the course, you will:

1. Explain the basic concepts, principles, processes, and tools of quality management;

2. Describe how quality management is initiated, applied, and sustained in organizations; and

3. Illustrate the value and impact of managing quality to organizations.

Who should attend

Those who are new to the practice of quality management or intend to enter the profession.


I.     The vocabulary of quality

II.    Evolution of the practice

III.   Quality gurus

IV.   Basic quality concepts

        A. Customer satisfaction

        B. PDCA quality cycle

        C. Process approach

        D. Systems thinking & SIPOC

        E. Continual improvement

        F. Gemba kaizen, pokayoke & kanban

V.    Principles of quality management

VI.   The logic of quality management

VII.  Quality management practices

VIII. Quality frameworks & models

        A. Quality standards

        B. Quality awards

IX.   Paradigm shifts in quality management

X.    The practice of the profession

       A. Strategic quality management

       B. Operational quality management

       C. Technical quality management

XI.   Professionalism & the quality professional

       A. Roles & responsibilities

       B. Competencies & qualifications

       C. Professionalism, professional standards & professional development

XII.  Organization & management audit  workshop

XIII. Action planning workshop

Resource Speakers
Mr. Jonilo Del Rosario

is a freelance organization & management, quality, human resource, intellectual capital, and education consultant, resource person, trainer, researcher, subject matter expert, and postgraduate & higher education professor.

He presently holds the following positions: Trustee and Training, Education & Research Committee Chair of the Philippine Society for Quality (PSQ); Program Director & Resource Person of the Quality Management Program of Ateneo Graduate School of Business-Center for Continuing Education & PSQ; Resource Person & Trainer of the University of the Philippines Institute for Small-Scale Industries (UPISSI); Resource Person & Trainer of the Philippine Trade Training Center (PTTC); Resource Person & Subject Matter Expert of Civil Service Institute (CSI); to name a few.

He has designed and delivered various consulting, training, and research engagements with organizations and institutions from different industries. He shares these “real-world” learning experiences with his students from various colleges and universities.  He has presented research studies in institutional seminars and national conferences and conventions. 

Mr. del Rosario has two master 's degrees in Technology Management and Human Resource Development from the University of the Philippines.  He is a candidate for the Doctor of Philosophy in Education major in Educational Administration from the same university.  He is presently working on his dissertation entitled “A Quality Management System Model for Philippine Higher Education Institutions”.