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Quality, Results & Evidence

Course Name Quality, Results & Evidence
Quality Management Program Series
Schedule

To inquire more about our courses, you may call our Program Sales Officers at 830.20.50 or email us at sales@cce.ateneo.edu

Price: Php 17,700
Description

The course focuses on how results from managing and improving quality are converted to evidence.  It provides instructions and guidelines on how results are documented, measured, assessed, and recorded. It advances the evidence-based approach to managing and improving quality in organizations.

Objectives

After the course, you will:

1. Identify the results from managing and improving quality in organizations;

2. Explain how these results are documented, measured, assessed, and recorded as evidence; and

3. Describe how evidence is used to make informed decisions and take correct actions.

Who should attend

Professionals & practitioners whose job has to do with managing or assuring quality in their organizations.

Outline

I.     What is quality?

II.    Systems thinking

III.   Identifying results of quality

IV.   From results to evidence of quality

V.    The value of evidence to informed decisions & actions

VI.   The concept of evidence-based management

VII.  Documentation of results

VIII. Measurement & assessment of results

        A. Balanced Scorecard

 1. Metrics

   2. Scorecards

          3. Analytics

        B. Cost of quality & activity-based costing

IX.   Records management of results

X.    Process measurement & assessment

XI.   Performance measurement & assessment

XII.  Case applications

Resource Speakers
Mr. Jonilo Del Rosario

is a freelance organization & management, quality, human resource, intellectual capital, and education consultant, resource person, trainer, researcher, subject matter expert, and postgraduate & higher education professor.

He presently holds the following positions: Trustee and Training, Education & Research Committee Chair of the Philippine Society for Quality (PSQ); Program Director & Resource Person of the Quality Management Program of Ateneo Graduate School of Business-Center for Continuing Education & PSQ; Resource Person & Trainer of the University of the Philippines Institute for Small-Scale Industries (UPISSI); Resource Person & Trainer of the Philippine Trade Training Center (PTTC); Resource Person & Subject Matter Expert of Civil Service Institute (CSI); to name a few.

He has designed and delivered various consulting, training, and research engagements with organizations and institutions from different industries. He shares these “real-world” learning experiences with his students from various colleges and universities.  He has presented research studies in institutional seminars and national conferences and conventions. 

Mr. del Rosario has two master 's degrees in Technology Management and Human Resource Development from the University of the Philippines.  He is a candidate for the Doctor of Philosophy in Education major in Educational Administration from the same university.  He is presently working on his dissertation entitled “A Quality Management System Model for Philippine Higher Education Institutions”.