Quality Standards & Awards
Quality Standards & Awards
Quality Management Program Series
To inquire more about our courses, you may call our Program Sales Officers at 830.20.50 or email us at email@example.com.
The course is an overview of national and international quality standards and awards. It provides instructions and guidelines on how to use these standards and awards in organizations. It advances the standards-based approach to managing quality in organizations.
After the course, you will:
1. Describe the structure and contents of the different national and international quality standards and awards;
2. Explain how these standards and awards are applied to organizations; and
3. Discuss the value of these standards and awards to improving quality in organizations.
|Who should attend||
Professionals & practitioners whose job has to do with managing or assuring quality in their organizations.
I. What is quality?
II. What is a quality system?
III. Systems thinking
IV. Quality infrastructure
A. Standards, certification & accreditation
C. Legal & regulatory compliance
D. Roles of customers, suppliers, industry associations, professional associations, competitors & society
V. The concept of quality assurance
A. What is quality assurance?
B. Principles of quality assurance
VI. Standards & awards as reference models & frameworks
VII. ISO management systems
A. What is a management system?
B. What is ISO?
C. Quality Management System (QMS) & ISO 9001:2015
D. Environmental Management System (EMS) & ISO 14001:2015
E. Health and Safety Management
System (HSMS) & BS OHSAS 18001:2007/ISO 45001 (2017?)
F. Integrated Management System (IMS)
VIII. Quality awards & excellence models
A. What are quality awards?
B. What are excellence models?
C. Philippine Quality Award (PQA) Criteria for Performance Excellence
D. Malcolm Baldrige National Quality Award (MBNQA) Excellence Framework
E. European Foundation for Quality Management(EFQM) Excellence Model
IX. Quality audit
A. What is quality audit?
B. Types of audit
C. Principles of auditing
D. Audit process
E. Selection & competencies of auditors
F. Audit report
G. ISO 19011:2011
X. Case applications
|Mr. Jonilo Del Rosario||
is a freelance organization & management, quality, human resource, intellectual capital, and education consultant, resource person, trainer, researcher, subject matter expert, and postgraduate & higher education professor.
He presently holds the following positions: Trustee and Training, Education & Research Committee Chair of the Philippine Society for Quality (PSQ); Program Director & Resource Person of the Quality Management Program of Ateneo Graduate School of Business-Center for Continuing Education & PSQ; Resource Person & Trainer of the University of the Philippines Institute for Small-Scale Industries (UPISSI); Resource Person & Trainer of the Philippine Trade Training Center (PTTC); Resource Person & Subject Matter Expert of Civil Service Institute (CSI); to name a few.
He has designed and delivered various consulting, training, and research engagements with organizations and institutions from different industries. He shares these “real-world” learning experiences with his students from various colleges and universities. He has presented research studies in institutional seminars and national conferences and conventions.
Mr. del Rosario has two master 's degrees in Technology Management and Human Resource Development from the University of the Philippines. He is a candidate for the Doctor of Philosophy in Education major in Educational Administration from the same university. He is presently working on his dissertation entitled “A Quality Management System Model for Philippine Higher Education Institutions”.