1. Understand Six Sigma and its use for process improvement;
2. Identify and clearly define problems;
3. Measure the size and opportunity of problems;
4. Efficiently generate probable cause reasons;
5. Analyze data to discover the root causes;    
6. Develop and implement effective remedies; and
7. Set controls at a significantly improved performance level.   

• Introduction to Six Sigma
• Process improvement design and process management methodologies
• The DMAIC methodology, outputs and tools of each step
• Project roles and responsibilities
• DEFINE: team charter, critical to quality characteristics (CTQs) from your customer’s perspective, and a high level map of the process under study
• MEASURE: data collection, operational definitions, measurement systems, types of variation and appropriate responses, data analysis over time (control charts and time plots), data patterns not related to time (Pareto charts, frequency plots), process sigma calculations, process mapping, and process analysis
• ANALYZE: identification of root causes (focused problem statements, 5 whys, cause-and-effect diagrams), and verification of root causes with data (scatter plots, stratified frequency plots)
• IMPROVE: development, piloting, and implementation of solutions (creativity techniques and prioritization matrices) that address root causes and use data to evaluate your solutions and the plans used to carry them out
• CONTROL: maintenance of the gains by standardizing work methods or processes, anticipating future improvements, and preserving project lessons
• Storyboard project presentations
• Meeting processes and techniques
• Communication skills
• Methods for decision making
• Team stages, facilitation, group dynamics, conflict                                      

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