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Encouraging Civility in the Workplace

Course Name Encouraging Civility in the Workplace
Personal Mastery Series
Schedule June 4, 2018

Monday 

8:30 am - 4:30 pm 

Price: Php 6,400.00
Description

Have you observed any of these in your workplace? People don't say please and thank you. People text during meetings. People pass blame or grab credit. People show up late with no explanation. People grab credit. If you said yes to any of these, you've got incivility in the workplace! 

Studies show that workplace incivility leads almost half of employees to intentionally deliver poor quality work and intentionally deliver it late. Incivility further leads employees to take it out on customers. Employees who are on the receiving end of incivility spend their time worrying about the incident and avoiding the "perpetrator" instead of focusing on their work.

Workplace ethics and civility are powerfully connected. What we call "manners" are behaviors developed over time to build trust. People treasure their personal dignity, and thrive when treated with respect. In the workplace, ethical lapses are more likely to happen if an organization's environment is uncivil. On the other hand, polite, reasonable, and respectful behavior wins the war when it comes to lasting prestige and power.

Objectives

After the course, you will have learned:

1. Assess one's practice of civility;

2. Learn action steps on practicing civility in the workplace;

3. Learn how to handle incivil behavior; 

4. Assess one's organization for the practice of civility; and

5. Develop a plan to write and implement a civility policy.

Who should attend

For career men and women, professionals, people in management & leadership engaged in continuous improvement.

Outline

I. Getting Started

A. What is civil behaviour? Uncivil behaviour?

B. Examples / Causes / costs of incivility

C. Civility and the rewards

D. Defining unacceptable behavior and its consequence

II. Creating a Civil Workplace

A. Dealing with difficult personalities 

B. Effective work etiquette

C. Being “politically correct”

D. How civility and ethics reinforce one another

III. Fostering Ethical Business Conduct

A. Tools for avoiding destructive acts

B. Values-based ethical leadership

C. Behavior expectations and standards

D. Crafting a Civility Code

Resource Speakers
Ms. Czarina Teves

brings over 20 years experience of organizational and personal effectiveness work. As organization development consultant, she has worked with both the private and public sectors through workshops at the Ateneo CCE, Development Academy of the Philippines (DAP), and the Civil Service Institute (CSI). These workshops focus on leading change, systems thinking, personal vision and effectiveness, multigenerational workplaces, and coaching and mentoring. Some of these clients include Jollibee Foods Corporation, Globe Telecoms, Mang Inasal, Sykes, D&L Industries, JP Morgan Chase, and Energy Development Corp. 

For the public sector, she has led leadership development and change management projects for the Department of Education, the Zuellig Family Foundation, Department of Social Welfare and Development, the Civil Service Commission, among others. Some of the projects were under auspices of AustralianAid.

Ms. Teves is a certified action learning coach with the World Institute of Action Learning and a certified executive coach with Marshall Goldsmith Stakeholder Centered Coaching. Clients include high potential leaders in the private sector being groomed for senior executive positions, heads of agencies, and heads of local government units. She is also a member of the International Globe Federation.