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Knowledge Management

Course Name Knowledge Management
The Practice of Retaining and Leveraging Knowledge in Organizations
Schedule February 27, 2018 - February 28, 2018

Tuesday - Wednesday 

8:30 am - 4:30 pm

Price: Php 12,800

The course is a two-day introduction to the practice of knowledge management (KM).  It provides an overview of how knowledge is managed in organizations.  It looks into why knowledge is considered to be the only sustainable source of competitiveness for organizations.  It advances the value of KM to improving individual, team, and organizational performance.


After the course, you will be able to:

1. Describe what knowledge is and how it is managed in organizations;

2. Explain how managing knowledge improves the performance of individuals, teams, and organizations; and 

3. Propose KM initiatives and projects according to the organization's needs, requirements, and specifications.

Who should attend

Top Management Executives, Learning & Development (L&D) Managers,Consultants & Professionals, Human Resource (HR) Managers, Consultants & Professionals,Information & Communication Technology (ICT) Managers, Specialists & Consultants, and Knowledge Managers


I. What is Knowledge?

    A. Data

    B. Information

    C. Knowledge

    D. Expertise

II. Types, Forms & Categories of Knowledge

III. Basic Concepts

    A. Competency

            B. Capability

            C. Intellectual Capital

            D. Human Capital

            E. Relationship Capital

            F. Organizational Capital

            G. Intellectual Property

IV. Knowledge Conversion, Flows & Life Cycle

V. Knowledge & Performance

VI. Knowledge Mapping

VII. The Need to Manage Knowledge in Organizations

VIII. What is Knowledge Management (KM)?

IX. Domains & Elements of KM

X. The Practice of KM

                    A. Strategic KM

                    B. Operational KM

                    C. Technical KM

XI. KM & Systems Thinking

XII. The Concept of the Intelligent Organization

XIII. KM Readiness

XIV. KM Gurus, Theories, Models & Frameworks

XV. KM Processes and Inventory of KM Methods, Tools & Technologies

XVI. KM Implementation

             A. KM Strategies

    B. Knowledge Management System (KMS)

a. Architecture

b. Infrastructure

    C. Project Management

    D. Change Management

            E. KM, Results, Aptitude & Motivation

    F. KM Integration

XVII.  Challenges & Imperatives

XVIII. Next Steps

XIX.   Further Training

Resource Speakers
Mr. Jonilo Del Rosario

is a freelance organization & management, quality, human resource, intellectual capital, and education consultant, resource person, trainer, researcher, subject matter expert, and postgraduate & higher education professor.

He presently holds the following positions: Trustee and Training, Education & Research Committee Chair of the Philippine Society for Quality (PSQ); Program Director & Resource Person of the Quality Management Program of Ateneo Graduate School of Business-Center for Continuing Education & PSQ; Resource Person & Trainer of the University of the Philippines Institute for Small-Scale Industries (UPISSI); Resource Person & Trainer of the Philippine Trade Training Center (PTTC); Resource Person & Subject Matter Expert of Civil Service Institute (CSI); to name a few.

He has designed and delivered various consulting, training, and research engagements with organizations and institutions from different industries. He shares these “real-world” learning experiences with his students from various colleges and universities.  He has presented research studies in institutional seminars and national conferences and conventions. 

Mr. del Rosario has two master 's degrees in Technology Management and Human Resource Development from the University of the Philippines.  He is a candidate for the Doctor of Philosophy in Education major in Educational Administration from the same university.  He is presently working on his dissertation entitled “A Quality Management System Model for Philippine Higher Education Institutions”.