Course Name
Customer Service and Logistics Operation
Schedule
March 28, 2026 - April 18, 2026
Schedule via Zoom:
March 28, April 11 & 18, 2026
Saturdays 9:00 am - 5:00 pm
PISM Member Rate: Php 15,000
Early Eagle Rate:
Php 16,500
Valid Until:
March 15, 2026
Description
This module covers the last 2 of the 4 functional pillars in the practice of Supply Chain Management (SCM).
These last two SCM pillars are the functions of Customer Service and Logistics Operation. This is part of the requirement for the diploma program of the Executive Development Program on Supply Chain Management of the Ateneo CCE.
Attendees for this module must be Supply Chain executives with at least 3 years of senior management experience preferably in the field of Customer Service and/or Distribution management.
The course delivery strategy is experiential, highly interactive, business-oriented and with an immediate takeaway value. These will be achieved through classroom-style lectures, participant experience sharing (group work activities), and video presentations.
Who should attend
This program is targeted at top corporate executives and professionals who are committed to excellence in developing and managing successful and world-class supply chain strategies and operations in this increasingly global and competitive environment.
At the end of the 3-day session, the participants will learn the importance of the following in achieving their company’s business objectives:
- Customer service function in Managing the Supply Chain.
- Applicable Warehouse and distribution management strategies
- Performance driven Distribution network design
- Current Transport issues and applicable strategies
- New Transport and distribution systems and technologies
Day 1:
A. Customer service strategies, process, results
B. Managing risk and customer service measures of service
Day 2:
A. Transportation management and operation
B. Logistics vision, strategy, and performance measurement
Day 3:
A. Logistics trends, distribution center operation, loss and security controls
B. 7S in warehouse operation, best warehousing practices, modern warehouse, and the agile supply chain
Antonio Kent M. Valderrama, C.P.M., DSM
Kent started his professional career in the practice of Logistics and Supply Chain Management in 1984.
He is currently involved with the following companies and organizations; Board of Directors of BizSolv Asia, Executive Director of Macrolite group of companies and a Board member of the Supply Management Foundation (SOFSM), the foundation arm of the Philippine Institute for Supply Management (PISM).
He is the Program Director of Supply Chain Management for the Ateneo Graduate School of Business’ Center for Continuing Education. He also conducts regular courses in Supply Chain Management at the De La Salle’s College of St. Benilde San Beda College Alabang and University of Asia and the Pacific.
In the past, he has held various corporate positions in the following companies. He was the Logistics Director of Jollibee Foods Corporation, Vice President, Warehouse and Distribution Division of GeoLogistics Corporation, Director for Operations and Logistics of Shaklee Philippines and Logistics Manager of San Miguel Corporation’s Metal Packaging Business.
He is a Certified Purchasing Manager (C.P.M) from the Institute for Supply Management and a Diplomate in Supply Management from the PISM. He is also the Philippine Country representative for the Supply Chain Asia organization based in Singapore.
He completed the Management Development Program of the Asian Institute of Management in 1992. He holds a B.S Industrial Management Engineering minor in Mechanical Engineering degree from De La Salle University.
