Program Development Head
Center for Continuing Education
Graduate School of Business
Higher Education
Summary of Work Activities and Responsibilities
The Program Development Head leads the development, management, and evaluation of various programs and course offerings of the Center, ensuring its alignment with the objectives and thrusts of the Graduate School of Business. The position will also build and maintain partnerships with various external stakeholders/resource persons.
Main Duties and Responsibilities:
I. Program Design Development and Management
- Leads the process of conceptualization, development, and customization of courses that are responsive to the specific requirements of the firms and industry sectors, and are aligned with the thrust and objectives of GSB CCE
- Keeps abreast of the latest and emerging trends on training & development needs of various industries, sectors, and firms as opportunities for new program development and potential resource persons
- Conducts benchmark studies within the industry sector and the general community, and determines ways to incorporate them to the existing programs and/or come up with new programs
- Conducts regular review of curriculum and appropriate matching of resource persons/industry experts to the program offerings
- Reviews the recommendations and analyses provided by the Program Development Officers, and recommends strategies on how improve the existing programs, both in curriculum/content and delivery
- Partners with clients to understand their needs, providing inputs and recommendations regarding program customization that meet present and long- term needs
- Comes up with new programs and course offerings based on the learning needs/requirements of the clients and target participants and to address emerging needs
- Works with resource persons/ facilitators, and other partners on designing the programs and instructional materials
- Presents program/course content to the Executive Director for review and approval
- In collaboration with the Program Sales and Marketing Section, provides recommendations about the positioning strategy and the specific target market segments/ niches for each program/course
- Recommends pricing strategies for each course and each modality when necessary
- Monitors the viability of the programs and courses offered and provides recommendations on areas for improvement
- Collaborates with the Sales and Marketing Head in the preparation of the annual promotion plan and provides input for the marketing budget needed
- Plans appropriate program materials (printed and/or digital) and defines needed budget
II. Program Management and Evaluation
- Oversees the process in maintaining the quality of programs, ensuring that the programs meet the objectives and expectations of participants
- Develops or uses current evaluation tools such as surveys and observations to gather feedback on program runs, and analyzes the data collected to derive actionable insights and recommendations for improving the programs/courses
- Conducts training observations, evaluation, monitoring, and performs cross-analysis based on data gathered, and identifies priority needs and improvements based on the analyzed data in collaboration with the Program Development Officers and Program Directors
- Establishes internal quality measures to determine and monitor the performance of the programs/courses
- Ensures that programs and courses are regularly reviewed and updated as necessary
- Evaluates the training needs and initiatives of the different industry associations and determines suitable resource persons/partners
- Monitors each program’s portfolio and performance to ensure continuous availability of programs which are responsive to clients’ needs
- Reviews and approves the schedule of public courses across all campuses including the timely offering of programs, courses, and activities
- Regularly monitors and ensures that programs and courses are implemented according to the prescribed schedule
- Reviews and endorses partnership agreements (e.g. MOAs, program mechanics and requirements, etc.), and submits to the Executive Director for approval
- Endorses and approves financial-related transactions related to program development, and checks that liquidation reports are processed and submitted on time
III. Partnerships Building and Management
- Spearheads the process of identification of suitable resource persons, potential industry organizations, academic institutions, and training providers to create partnerships to provide more programs to serve the market
- Works closely with resource persons in identifying gaps, prioritizing needs, and setting objectives for the programs
- Collaborates with partners for trendspotting, new program developments, and monitoring of program content quality, delivery, and resource persons’ performance
IV. Team Supervision and Section Management
- Supervises, monitors, and evaluates direct reports
- Manages work output by setting standards/targets, monitoring, and evaluating performance, and providing development opportunities
- Coaches/mentors employees to further develop his/her performance and resolve concerns, and recommend developmental trainings, as needed
- Orients and trains employees on tasks to be accomplished, the proper implementation of work policies and procedures, and the required specifications and standards
- Sets the direction of the Section, and determines its operational goals in alignment with the Center’s goals
- Conducts strategic assessment and evaluation of the Section’s processes, programs and initiatives, ensuring continuous improvement, maintenance and adjustment in program delivery
- Regularly monitors the achievement of Section metrics and goals
- Oversees the development of policies in the Section
- Prepares and monitors the Section’s budget and expenditures, and recommends cost effective solutions for the Center
- Ensures that members of the Section are up to date with best practices, University and industry developments, and government regulations as may be applicable
V. Performs other duties as may be assigned by the immediate supervisor, or any authorized representative
Knowledge, Skills, and Abilities:
- Program Development and Research: Ability to conduct industry research, competitor scanning and benchmarking
- Marketing: Ability to recommend appropriate marketing plans and approaches that match course requirements
- Service Orientation: Actively looking for ways to help people, balancing urgency with quality; Ability to relate with “customer” well-pleasing, warm, patient and respectful in dealing with people
- Coordination Skills: Ability to proactively coordinate, mediate, and manage actions in relation to others
- Communication Skills: Ability to utilize different media directed at different audiences/stakeholders
- Organization and Prioritization of Work: Ability to effectively plan and coordinate the delivery of required outcomes, according to importance and urgency; keen to details
- Problem Solving and Critical Thinking: Ability to gather and analyze large amounts of data, anticipate and identify issues, obstacles, and opportunities and develop and implement appropriate and effective solutions
- Technological Savvy: Ability to utilize information technology and computer and internet systems to accomplish tasks; proficient in MS Office Application
- People Skills: Ability to interact with people with empathy, reason, and professionalism
- Human Resource Management: Ability to supervise employees, including performance management and development
Education and Experience Requirements:
- Bachelor’s Degree graduate
- At least five (5) years of work experience in designing, developing, and expanding programs
- With at least three (3) years of supervisory experience; with experience in managing and developing a team
Stakeholder Relationship:
Internal Stakeholders
- Program Directors: coordinates for overall program development and program management
- Program Sales and Marketing Group: recommends appropriate marketing plans including pricing strategies
External Stakeholders
- Resource persons & industry associations: coordinates for program implementation, updating, upgrading, and fine-tuning of courses/programs
You may send your resume/CV to careers.pto-dev@ateneo.edu