Course Name
Customer Service and Logistics Operation
Schedule
March 05, 2025 - March 20, 2025
Schedule via Zoom:
March 5, 6, 12, 13, 19 & 20, 2025
Wednesdays - Thursdays, 1:00 - 5:00 pm
Early Eagle Rate:
Php 16,500
Valid Until:
February 19, 2025
Description
This module covers the last 2 of the 4 functional pillars in the practice of Supply Chain Management (SCM).
These last two SCM pillars are the functions of Customer Service and Logistics Operation. This is part of the requirement for the diploma program of the Executive Development Program on Supply Chain Management of the Ateneo CCE.
Attendees for this module must be Supply Chain executives with at least 3 years of senior management experience preferably in the field of Customer Service and/or Distribution management.
The course delivery strategy is experiential, highly interactive, business-oriented and with an immediate takeaway value. These will be achieved through classroom-style lectures, participant experience sharing (group work activities), and video presentations.
Who should attend
This program is targeted at top corporate executives and professionals who are committed to excellence in developing and managing successful and world-class supply chain strategies and operations in this increasingly global and competitive environment.
At the end of the 3-day session, the participants will learn the importance of the following in achieving their company’s business objectives:
- Customer service function in Managing the Supply Chain.
- Applicable Warehouse and distribution management strategies
- Performance driven Distribution network design
- Current Transport issues and applicable strategies
- New Transport and distribution systems and technologies
Day 1:
A. Customer service strategies, process, results
B. Managing risk and customer service measures of service
Day 2:
A. Transportation management and operation
B. Logistics vision, strategy, and performance measurement
Day 3:
A. Logistics trends, distribution center operation, loss and security controls
B. 7S in warehouse operation, best warehousing practices, modern warehouse, and the agile supply chain
Antonio Kent M. Valderrama, C.P.M., DSM
Kent has been in the Supply Chain Management profession since 1984. He is a resource person for the Supply Chain Management seminars of PISM, De la Salle Benilde SPaCE, San Beda Alabang and the Program Director for Supply Chain Management of the Ateneo Graduate School - Center for Continuing Education Program.
Kent is a Board member of BizSolv Asia and the Executive Director of the Macrolite group of companies.
He was formerly Logistics Director of Jollibee Foods Inc., Vice President for Warehouse and Distribution of Geo Logistics, Inc., Director for Operations and Logistics of Shaklee Philippines and Logistics Manager of San Miguel Metal Packaging Business.
He earned his Certified Purchasing Manager (C.P.M.) title in 1993 and is recognized as a Diplomate in Supply Management by SOFSM/PISM in 2002.
He is also the Philippine country representative of the Supply Chain Asia organization based in Singapore. He holds a B.S Industrial Management Engineering minor in Mechanical Engineering degree from De La Salle University.
