Root Cause Analysis: Drilling Down to True Causes to Solve and Prevent Problems
April 24, 2023 - April 26, 2023
Schedule via Zoom:
April 24, 25, & 26, 2023
Monday - Wednesday
1:00 - 5:00 PM
Early Eagle Rate:
April 10, 2023
Because we operate in a fast-paced work environment, we do our work as quickly as possible, including solving problems. Sometimes the solution works, but often the problems come back because the solutions did not address the true root causes of the problems. The risk of repeated problems in today’s world is significant: lack of credibility to customers, lost business, frustrated employees, high operational cost, and many more.
This workshop will focus on root cause analysis, providing you with a simple and effective method to identify and verify the true root causes of problems. This will enable you to come up with the right solutions to resolve and prevent the recurrence of problems.
Who should attend
Relevant to all employees especially those leading teams
At the end of the workshop, you will be able to:
1. Validate the problem with data to ensure the right problem is being worked on;
2. Perform an effective root cause analysis by following a step-by-step process of identifying and verifying causes; and
3. Identify the right solutions that will eliminate or control the true root causes.
I. Introduction to Root Cause Analysis (RCA):
A. Symptom vs Problem vs Cause
B. What Is Root Cause Analysis?
C. Conducting RCA
II. Describe and validate the problem
A. Writing a focused problem statement
B. Validating the problem with data
III. Identify potential causes
A. Brainstorming, 5 Whys, Fishbone diagram, Causal tree, Might-cause check
IV. Prioritize, investigate and pin-point the true root causes
A. Effort-Impact diagram
B. Verification techniques
V. Develop effective solutions (linked to the true causes) to solve and prevent recurrence of the problem
Ms. Anamaria M. Mercado is a certified Six Sigma Master Black Belt and Lean Practitioner. She received her certification after six weeks of training in the US and a two-year full-time assignment as a Six Sigma Deployment Manager. She is also the Program Director of Six Sigma Certification Programs at the Ateneo Graduate School - Center for Continuing Education.
As a Deployment Manager, she helped launch the continuous improvement initiative in her former company. She managed multiple projects across the organization, improving process performance and customer satisfaction while delivering financial benefits.
Further, she has professional experience in sales and marketing management, as well as in training and development. Over the years, Ms. Mercado has concentrated on providing training and coaching services to various clients across industries, particularly in the areas of business process improvement and service excellence.
Ms. Mercado has a degree in Business Economics and post-graduate units in Professional Education from the University of the Philippines. She also holds a Masters degree in Business Administration from the Ateneo Graduate School of Business.