We are looking for:

• 1 Training Support Services Group Head  
• 3 Training Associates
• 2 Program Sales Officers
• 2 Program Development Officers
• 1 Program Development Assistant
• 1 Office Assistant
• 1 Collections and Account Officer

 

• Job Post: Training Support Services Group Head 

Under the supervision of the Executive Director, the Training Support Services Group Head fine-tunes the process of matching the course benefits with the specific needs of the participants. The position also puts in place a seamless system of course delivery particularly in terms of course materials, approach and methodology, and staff support; and, builds a strong training group that models and champions quality, productivity, and ethics in the workplace.

The Training Support Group Head’s critical functions and responsibilities are the following:

• Builds a closely-knit team out of the training group, orienting and empowering them to:
  • Gain a clear perspective of marketing particularly the product-market needs dynamics, thus enabling them to continuously enhance CCE’s distinctive process of customizing each course towards an effective response to the specific needs of the participants.
  • Play a major role in the effort to elevate the course materials- both presentation and handouts- to international standards.
  • Achieve a level of efficiency that generates optimum results at the least cost.
  • To showcase quality, productivity, and values in the workplace through a flawless operating system.
• Works cooperatively with each resource person in reviewing the course design and refining the Flight Plan toward
• Continuously enhances CCE’s distinctiveness in its approach and methodology that is practical, experiential, highly interactive, and cross-pollinating.
• Collaborates with the resource persons, program development assistants (Marketing), and support staff on the sustained thrust to improve course materials toward international standards.
• Plays close attention to planning, organizing, and utilizing resources for each course rollout to make sure objectives are attained on time, as per standards, and within budget.
• Cultivates a culture of product and service excellence.
• Monitors and constantly improves the quality assurance process.
• Puts in place and supervises the registrar function using a data warehouse that keeps track of each person or firm’s engagement at CCE.
• Perform all other tasks assigned by the immediate superior.

Minimum Qualifications

Knowledge, Skills, and Abilities:

• Can effectively design and organize training programs
• Proficient in verbal and written communication
• Dynamic, creative, personable
• Computer literate

Education and Experience Requirements:

• Candidate must possess a Master's Degree in Human Resource Management or Business Administration or equivalent units
• At least 4 years of working experience in the related field is required for this position.
• Must be willing to work in Makati.
   
• Job Post: Training Associate I  

Summary of Work Responsibilities:
Under the supervision of the Training Services Group Head, the Training Associate is in charge of the training account management for public and in-house accounts, certifications, and diploma programs. S/He provides direct, close-in support to each faculty/resource person before, during, and after the actual training conduct.

Main Duties and Responsibilities

I. Pre Training

• Coordinates with Sales for pre-training requirements for each public and in-house account, certifications, and diploma programs, i.e. participants' profile, venue, reports, etc.
• Coordinates and assists with RPs and client account handlers on the requirements of the public and in-house accounts, certifications, and diploma programs, i.e. materials preparations, logistics setup, supplies requests, etc.
• Prepares materials and equipment requirements prior to public and in-house accounts, certifications, and diploma programs.
• Prepares budget, IDs, attendance and name correction sheets, supplies, cash advances, etc needed for public and in-house accounts, certifications, and diploma programs.
• Prepares certificates and evaluation forms prior to the public and in-house accounts, certifications, and diploma programs.

II. During Training

• Sets up and assists in participants’ registration.
• Sets up the equipment needed by the participants and facilitators.
• Opens and welcomes participants to the program.
• Provides onsite training assistance to RP and participants.
• Takes class pictures and coordinates with the Training team for picture layout, developing and delivery.
• Secures equipment and supplies after each public and in-house account, certification, and diploma program.
• Handles communication and course requirements to and from the participants and/or clients and the resource person/s.
• Monitors participants’ engagement especially for public and in-house accounts, certifications, and diploma programs as but not limited to attendance and academic requirements.

III. Post Training

• Prepares for after-event reports such as evaluation summary and actual expense report.
• Submits end-of-course report, e.g. summary, output, or terminal, as prescribed by the client.

IV. Performs all other tasks assigned by the Training Services Group Head.

Qualifications:

• College graduate, preferably BS in Psychology, Education, or Human Resources
• At least 3-6 months of relevant work experience
• Service-oriented
• Good oral and written communication skills
• Coordination and organizational skills
• Logistical preparations
• Training cycle background (pre, during and post)
  
   
• Job Post: Program Sales Officer 

Under the supervision of the Program Sales Group Head, the Sales Officer (Office Staff VII) is expected to meet assigned sales targets for both Public Offering (PO) and Institutional (customized) Programs (IP) through effective account management. He/she initiates sales campaign efforts to communicate CCE’s portfolio of programs. The Sales Officer maintains a high level of customer satisfaction through client relationship management. He/she is also expected to expand the customer base through various lead-generation activities.

The position closely coordinates with members of the Program Sales and Marketing Group, Program Development Group, Training Services Group, and Admin Services Group.

Main Duties and Responsibilities:

A. Client Relationship Management

• Develop and maintain client relationships through effective representation, and close coordination that is aligned with Ateneo’s values.
• Establish good rapport with key clients and gather information relevant for the company’s goals and targets.
• Establish client relations through a consultative approach

B. Account Management

Public Offering (PO)

• Ensure the timely campaign of course accounts
• Organize client database to make the target market segment is reached by the sales campaign
• Respond to inquiries through various channels, such as, but not limited to, walk-ins, phone calls, email inquiries
• Successfully roll out course assignments at the ideal class size

Institutional Programs (IP)

• Represent Ateneo CCE in meetings with learning partners
• Team up with faculty to relay information on client profiles, training needs, and gaps needed in the customization process
• Prepare promotional letters, proposals, and contracts/memorandum of understanding to clients.
• Involved in the customization process in terms of client coordination on training needs of employees, client’s nature of business, vision and mission, the purpose of training, objectives, and expectations.
• Develop a pricing strategy and negotiates packages with clients
• Coordinate with the faculty, the Sales Group Head, and the Training Group pre-logistic requirements (i.e. class profiles, venue, materials, meals, handout preparation)

C. Lead Generation

• Monitor the demand level of training and developmental needs of different firms and match them to CCE’s inventory of course offerings or customize accordingly.
• Establish new sales contracts with prospective clients to expand the existing client base.
• Work in conjunction with the Program Sales and Marketing Group Head and other Sales Officers on market coverage and continuously populate the client database system.
• Provide the management committee with feedback on the changing market conditions, including trends in the competitive market.
• Represent the Center in various related trade shows and meetings.
• Implements an effective account solicitation plan and continuously generates new accounts.
• Conduct sales presentations to clients.

D. Administrative

• Implement policies, procedures, and guidelines in conjunction with the Program Sales and Marketing Group Head to maintain the standard of the Center.
• Prepare daily and weekly sales and productivity reports.
• Prepare sales invoices or statements of accounts based on prevailing contact fees.
• Monitor payments of clients and prepare payment summary reports.

E. Performs special projects and assignments given by Management or the Program Sales and Marketing Group Head

Minimum Qualifications
Knowledge, Skills, and Abilities:

• Excellent communication skills (written and oral communication)
   ○ Must be able to draft letters and proposals for organizations and individuals
   ○ Must be confident to conduct meetings and presentations with senior-level stakeholders
   ○ Must possess high negotiation and persuasion skills
• Customer service-oriented
• Background in learning and development/organization development is an advantage

Education and Experience Requirements:

• Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management, Sales & Marketing or equivalent, Graduate units an advantage
• Preferably with a minimum of three (5) years of working experience in a related field

 

• Job Post: Program Development Officer

Summary of Work Activities and Responsibilities:
The Program Development Officer (PDO) works closely with the Program Development Group Head (PDGH) in developing and sustaining programs that are responsive to the changing needs of the market. The position requires collaborative work and coordination with internal and external stakeholders, in the areas of program development, recruitment and relationship management of a pool of industry subject matter experts or   Resource Persons, and knowledge management. 

The PDO is required to liaise with industry partners, academic partners within the University, Institute Directors, Program Directors, and Resource Persons. 

The position closely coordinates with members of the Program Sales and Marketing Group, Training Services Group, and Admin Services Group. 

Main Duties and Responsibilities:

1. Program Management and Development and RP Pool Management

• Support and strengthen the process of conceptualization, development, and customization of programs that are responsive to the learning and development needs of various industries.
• Assist the Program Development Group Head in creating strategies and the execution of plans for the development of programs for various learning modalities (e.g., online, flex, face-to-face, asynchronous)
• Maintain quality of existing programs in close coordination with Program Directors (PDs)/Resource Persons (RPs) through training observation, evaluation monitoring, and periodic course content review.
• Provide direct support to PDs/RPs in terms of:
  • Planning and scheduling of programs throughout the fiscal year 
  • Providing research resources relevant for program development and curation
  • Guiding the PDs/RPs in managing program preparation and class conduct, including orientation and assistance in managing the Learning Management System 
  • Providing post-course back 

2. Business Development

• Strategize alongside the Program Development Group Head the annual forecast and schedule of assigned public program offerings for timely execution with the objective of achieving the financial targets of the Center.

• Monitor portfolio and program performance to ensure that the business unit’s objectives are achieved.

• Recommend pricing strategies and prepare pricing sheets for each course

• Maintain good relations with industry partners, academic partners, and internal partners in the University to sustain existing program offerings and encourage the continuous development of programs relevant to the markets/industries.

• Recommend approaches to marketing activities in alignment with the objectives of the Program Directors and Resource Persons, and Program Development Group Head, when necessary.

Environment Scanning and Research

• Utilize research in identifying the trends and learning and development needs of various industries, sectors, and firms as opportunities for new program development and to discover potential Resource Persons.

• Conduct market research for benchmarking.

Knowledge Management

• Work jointly with Program Directors and Resource Persons towards continuous improvement of Course/Program brochure, flight plans and presentation materials appropriate for all learning modalities offered at the Center (full online, flex, fully asynchronous, and face to face).

• Document and safeguard the database of program-related content such as course designs, flight plans, learning materials, content reviews, evaluations, and program updates.

• Maintain an updated directory and profiles of all Program Directors, resource persons, and partners.

Education and Experience Requirements:

• Candidate must possess at least a Bachelor’s/College degree in Education, Human Resources Management, Organizational Development, or Communication

Preferably with a minimum of two (2)) years of working experience in a related field.

• Job Post: Program Development Assistant

Summary of Work Activities and Responsibilities: 
The Program Development Assistant (PDA) provides support in strengthening the competencies of the department by assisting the Program Development Group Head (PDGH) and Program Development Officers (PDO) in the management of the Center’s publicly offered programs.

It is required of the PDA to:

• Conduct research and data mining activities to aid the team and the program directors/resource persons in identifying new program opportunities and pursuing the creation and curation of programs that are responsive to the specific and emerging needs of individual clients and various industry sectors. 

• Assist the PDGH in monitoring the progress of the program performance in alignment with the target goals of the department and plotting the monthly course calendar. 

• Manage the tasks assigned in reference to the updating of the learning management system, the Student Information System.

• Maintain, keep updated, and secure all relevant records to support the business development and program management tasks of the department.

• Manage select short programs

The position closely coordinates with members of the Program Sales and Marketing Group, Training Services Group. 

Main Duties and Responsibilities:

The Program Development Assistant provides support and assistance to the PDGH and the PDOs in program management and development. The PDA’s main roles and responsibilities include:

A. Research – market scanning, and competitor monitoring to aid in program curation and new program creation 

• data mining to track program offerings of competitors locally 
• scanning international training providers for benchmarking and trend spotting
• provide content-specific research necessary for program updating or new program creation   

B. Program Management – for assigned short programs

• Coordination with the resource persons on program schedules
• Provide support to resource persons by coordinating final teaching materials (checking for updates, etc), checking the Canvas course content, and providing the post-program evaluation report.
• Conducts Training Observation and submits a report to the PDGH for programs that require monitoring 
• Meeting coordination and dissemination of meeting reports 

C. Program Tracking and Inventory 

• Assists the PDGH in monitoring the annual forecast 
• Managing the monthly course calendar   
• Updating the directory of courses, tracking of program pricing, etc.

D. Execution of specific tasks (e.g. inputting of data) in relation to the management of the student information system and the Center’s learning management system. 

E. Resource Persons’ Data Management 

• Collating and updating PD and RP MOUs / Service Agreements file
• Organizes and updates personal data of resource persons 
• Prepares reports as may be required

Education and Experience Requirements:

• Candidate must possess at least a Bachelor’s/College degree in Education, Human Resources Management, Organizational Development, or Communication

• Preferably with a minimum of two (2) years of working experience in a related field.

• Job Post: Collections and Account Officer

Summary of Work Activities and Responsibilities:

Under the supervision of the Administrative Group Head, this role is responsible for the collection of current course payments and outstanding receivables of the Center Public Offerings (PO), Institutional Programs (IP), Corporate Universities, ABIB, and AIDE. To receive, review the payment tracking, contact the clients about their balance due, and negotiate the payment arrangements.

Consolidate all the SOA requests and issue the Statement of Account. Coordinate for Advance OR requests, TOR requests and release ORs of clients/payees, and respond to client’s inquiries.

The position also prepares the reminder letter, and demand letter and may also be required to institute legal action in coordination with ULCO when payments are not made.

Main Duties and Responsibilities

I. CAS SOA Creation for all the Receivables for Collection of the Center (Public Offerings (PO), Institutional Programs (IP), Corporate Universities, ABIB, and AIDE)

a. Issues the CAS SOA for submission to the Requestor/ or the client.

b. Reviews, checks, and validates the requests generated from the CAS SOA Monitoring Drive (e.g.

Company Name, Company address, TIN, amount, Transaction codes) before the creation of CAS SOA.

c. Proofread the created SOA before exporting and sending the available SOAs to Sales for their

distribution to clients.

d. Uploads the copy of SOAs in the Shared drive for file reference.

e. Prints all issued SOA for sending to the client (if needed).

f. Coordinates with the CAO the Creation of Transaction Code, and the posting of SOA requests in GP.

g. If needed, coordinate the updating of company details for changes in the request (e.g. Company

Name, Company address, TIN, Business Style).

II. SOA Cancellation (in coordination with Central Accounting Office)

a. Review and validate the SOAs reported as canceled by the Program Sales Group.

b. Consolidates the canceled SOAs and prepares the letter of Cancelation to CAO for endorsement of the Admin Group Head.

c. Assist in reviewing the report on canceled SOAs periodically to ensure that all SOAs reported to CAO has been recorded and posted in the general ledger.

III. Official Receipt for all the Program Payments Received (in coordination with the Cashier's Office)

A. Turnover Report (TOR)

a. Issues TOR for submission to the cashier based on the request received for OR issuance.

b. Reviews and checks clients' details against details in the Crystal Report (e.g., Company address, TIN, Business Style, Proof of payment from the client vs. Bank Report) before creating a TOR request.

c. Coordinate the discrepancy found from the sheet (if any) to the Requestor/or client (if needed).

d. Download all the validated attachments (TOR form and Proof deposit) and load them in the Cashier's TOR portal.

e. Monitor the release of TOR and follow up with the Cashier on the status of pending ORs (if any) and coordinate with the sales account handler concerned.

f. Respond to clients' inquiries (if needed) on SOA/ or OR availability.

B. Advance OR Request (AOR)

a. Prepare Advance OR requests along with supporting documents (copy of SOA, check details from the client, etc.) for endorsement of the Admin Group Head to the Bursar for approval.

b. Monitor the availability of the AOR and coordinate the schedule of the collection with the Driver/Messenger.

c. Keep track of the collection until the check has been deposited and remitted to the cashier.

IV. Collection of Receivables

a. Check, gather information, and review of Notice of Payment-Tracking Reports issued by Sales immediately after course conduct.

b. Check the SOA details if indeed for collection, or with available payment

c. Coordinate with Program Sales Staff any communication and/or agreements with customers (i.e. terms of payment, PO copy, due dates, etc.) prior to collection.

d. Conduct email collection follow-up to clients and follow-up calls *if needed.

e. Determine reason(s) for non-payment (i.e. waiting for terminal report/attendance report, SOA, etc.) and coordinate with the account handler/department concerned.

f. Assist in accomplishing the accreditation requirements (to facilitate the processing of payments to courses).

g. Prepare Reminder letters to clients or Demand Letters for long overdue accounts.

h. Institute legal action in coordination with ULCO when payments are not made.

i. Prepare weekly Receivables and Collection reports.

V. Administrative Roles

a. Safe keeps all collection-related documents (e.g. SOAs, ORs, Receivables Report *hard and electronic copies)

b. Provide the Re-classification of transaction codes for revenues report (if any)

c. Provides updated status of Collection and receivables report as well as the cancellation of SOAs for the accurate COB reporting data.

d. Ensures that CCEs internal receivables records are always aligned/balanced with that of CAO’s records.

e. Assist Driver/Messenger in encoding/coordinating checks for collection.

f. Monitor the Messenger/Driver deliveries and Collection status

g. Assist in coordinating special activities of the Center or University i.e. Lenten/Advent lectures, First Friday Masses, etc.

Knowledge, Skills, and Abilities:

1. Computer skills, particularly with spreadsheets and calculations. As well as MS Office, MS Access, database management, and Google applications.

2. Familiarity with basic accounting and/or finance procedures.

3. A high degree of accuracy and attention to detail.

4. Data entry skills along with a knack for numbers.

5. Excellent communication skills both written and verbal.

6. Organizational skills, planning skills, and problem-solving skills

7. Coordination, customer service skills, and negotiation skills

8. A good team player.

9. Patience and Resilience.

10. Preferably can work with less supervision and work oriented

Education and Experience Requirements:

1. Bachelor's/College Degree, Finance/Accountancy/Banking or equivalent.

2. Preferably 2 – 5 Years Experienced Employee specialized in Clerical/Administrative

3. Support/ Accounts receivables handling or equivalent.

4. Fresh graduates with good scholastic records may be considered.

• Job Post: Office Assistant

Summary of Work Activities and Responsibilities: 

Under the supervision of the Administrative Support Services Group Head, the Office Assistant for Admin is expected to provide overall support to the Administrative Services Group in the delivery of day-to-day requirements of the Center. 

Main Duties and Responsibilities 

1. Collection Support 

1. On the Client accreditation process, responsible for filing out the accreditation and vendor documents, coordinating the vetting of the ULCO (If needed), and consolidating the necessary attachments for endorsement to the Admin Group Head. 

2. Creation of Updated Vendor Accreditation submissions to clients for reference. 

3. Reviews the request for ORSRA (non-course related transactions), reconciles the bank reports related to miscellaneous income and facilitates the request of OR from the Cashier. 

4. Assist in the encoding and follow-up of past-due payments from clients (if needed) in coordination with the Finance Assistants. 

5. Record and account for all payments from the participants whenever the Messenger/Driver is offsite for deliveries, collections/driving services requirements (if any). 

6. Assist in the follow-up of pending OR requested by the FAs from the Cashier. 

II. Record Management and Office support 

1. Keep an updated record of all the Department's incoming and outgoing (physical/hard copy) documents. 

a. Ensures digital and physical records are properly stored, organized, and secured, in coordination with the Admin Group. 

b. Creates records of documents and regularly archives, tags, and secures all data handled by the office, such as Accounts Receivables Reports, Payment Monitoring (Miscellaneous Payments for ORSRA), Supplier’s/Vendor Application and submissions, etc. 

2. Answer phone calls and respond to Admin-related inquiries and collections. 

3. Assist in room set-up during meetings and interviews of the Admin department. 

4. Ensure cleanliness of the Admin area to maintain a pleasant working environment. 

5. Performs special projects and assignments given by Management or the Admin Group Head (as needed) 

a. Assist in the preparation of orders for checks, purchase requisitions, job orders, and liquidation documents. 

b. Assist in the review and checking of the Receivables Report (internal record vs. CAO’s data). 

c. Assist in the Annual COB reports related to Receivables. 

d. Prepare periodic reports (i.e. turnover time of collections, AORs, etc.) 

Knowledge, Skills, and Abilities: 

1. Good communication skills both written and verbal 

2. Organizational skills, planning skills, and problem-solving skills 

3. Coordination and customer service skills 

4. Ability to work on his/her initiative 

5. Database and IT Management - Ability to apply information technology and computer and internet systems to accomplish tasks; Comfortable with exploring new technologies. 

6. Computer skills, particularly with spreadsheets, and calculations as well as MS Office MS Access, and database management 

7. Attention to detail. 

8. Patience and Resilience. 

Education and Experience Requirements: 

1. Bachelor's/College Degree in Business Studies/Administration/Management, Computer Science, or equivalent 

2. Preferably with a minimum of one (1) year of working experience. 

3. Fresh graduates with good scholastic records may be considered. 

For interested applicants, you may send your resume/CV to recruitment.cce@ateneo.edu